Frequently Asked Questions

  • What is Flexible Ticketing?

    We know plans can change, that’s why we’ve made it simple for you to exchange your tickets to a different date, subject to the below Terms and Conditions.

    To exchange your tickets, please contact your ticketing agent at point of purchase.

    For The Rocky Horror Show tickets purchased for Sydney:
    Theatre Royal Sydney customers: Please submit a request to Theatre Royal Sydney’s Box Office.
    Further details can be found on Theatre Royal Sydney’s FAQs page

    Terms and Conditions

    Tickets may only be exchanged for performances within the same venue and season.

    Exchanges must be made no later than 48 hours prior to the start time of your original ticketed performance.

    Tickets may be exchanged for any other single performance on sale at time of exchange, subject to seat availability, blackout dates, sold-out performances and other restrictions. Exchanges may not be made for the same performance.

    Exchanges will only be made for tickets purchased through the authorised ticket seller for the venue. Tickets purchased via third party providers are subject to their exchange policies, we recommend contacting them directly.

    Exchanges will be valued at the original face value of the ticket purchased. Additional payments may apply if choosing a performance or price level that costs more than the original ticket value, or if original ticket value was from an originally discounted ticket into a performance with no discounts available.

    New special offers may not be applied to exchanged tickets.

    Exchanges may not be made to reduce the total number of tickets originally purchased.

    Upon exchange, original tickets will be voided and will not allow access into the performance. Customers must present newly issued tickets for entry into the performance.

    Complimentary tickets and resold tickets are not eligible for exchange.

    Other restrictions may apply. Exchange policy may change or be revoked without notice.

  • Who are the authorised ticket sellers?

    For Sydney, the authorised ticket seller for The Rocky Horror Show is Theatre Royal Sydney.

    We also work in partnership with TIX Group and TodayTix.

    Customers are encouraged to avoid buying tickets through unauthorised third-party websites that sell secondary tickets, as there is no guarantee the tickets will be valid for entry at the venue. This includes unauthorised re-sellers such as Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia, Queen of Tickets, or similar.

  • Where can I find accessibility information?

    Accessibility bookings for The Rocky Horror Show at Theatre Royal Sydney can be accessed in the Event and Ticketing Details section of their website. For further information on accessibility visit the Theatre Royal Sydney’s Accessibility information.

  • How long is the performance?

    The Rocky Horror Show runs for 2 hours, including a 20-minute interval.

    Show times are subject to change.

  • Is there an age requirement?

    The Rocky Horror Show is recommended for ages 12 and older. Please note, this show contains scenes of an adult nature.

  • Who is playing the lead roles?

    Jason Donovan will play the role of Frank N Furter except for Tue 2nd, Tue 9th, Tue 16th, Tue 23rd, Tue 30th April, Tue 7th and Fri 10th May.
    Blake Bowden will play the role of Frank N Furter for these performances.

    The Producers of The Rocky Horror Show cannot guarantee the appearance of any particular artist, which is always subject to illness and leave arrangements.